Policies

Carter Cellars
1170 Tubbs Ln
Calistoga, CA  94515 USA
707-445-0311
info@cartercellars.com

Effective: April 25, 2019

Privacy Policy

Your privacy is very important to us. We have prepared this privacy notice so that we can better communicate our online information practices and the choices you can make about the way your information is collected and used. This policy is linked from the footer of every page in our website to make it easy to find.

The Information We Collect

Aggregate Information

Our web server automatically collects aggregate information about the visitors to our website. Our server logs contain the IP address of the computer visiting, the date, the files requested, and the type of platform making the request. It also collects the referring information passed to the website by the previous website. This information is the basis for statistics that allow us to better serve our visitors and meet their needs. None of this information will identify neither an individual user nor any personal information such as their name or email address.

Similar to most websites, we may also place a small bit of code, called a cookie, on your computer to help us determine in aggregate how many return visitors we have to the website. If you create a user account with us, we may also use a cookie to allow you to avoid entering your username and password each time you visit the website. Lastly, we also use session cookies, which expire the moment you leave the website to identify an individual as they pass from page to page so that we may maintain variables such as the items in your shopping cart.

Supplied Information

At various points on our website we may expressly ask you to supply us information in order to provide you a service or allow us to contact you in the future. This collection is always completely voluntary. Examples of this include but are not limited to: collecting billing, shipping, and payment information to make an online purchase, or name and email information to sign up for an online newsletter. Only through this supplied information can we identify an individual user of the website.

The way we use information

We use the aggregate information collected to better tailor our website to meet the needs of our visitors, such as the total number of visitors and pages viewed, the pages most visited, and from what sites they arrived. It is impossible to identify any individual’s personal information with this data.

The information we collect will be used to accomplish the appropriate task. For example, information collected surrounding the placement of an online order will be used to fill that order. Information collected for an email newsletter will be used to periodically send you an email that contains our online newsletter.

Additionally, we may use the information to contact you in the future about offers that we feel you may enjoy, however, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We never sell, rent, or lease your information to any outside parties without your express consent.

How you can access or correct your information

You can obtain all the personally identifiable information that we collect online and maintain by contacting us at the above email address. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error and we will correct it promptly.

Links to outside websites

Our website may contain links to outside websites that are outside of our control. These websites may have a different policy in regards to privacy and thus we cannot be responsible for their actions and business practices. If you are in doubt or have any concerns, look for the privacy policy on their website.

Changes to this policy

As the need arises, we may need to change this policy by updating this page. Please check back to ensure any revised policies continue to meet with your approval. By using this website, you agree to our policies as outlined in this document.

How to contact us

Should you have other questions or concerns about these privacy policies, please contact us at the above mailing address, phone number or email address.

 

Return Policy

Damaged Wines:

The California Department of Alcoholic Beverage Control and Federal law states alcoholic beverages can only be exchanged if the product is spoiled, deteriorated or contaminated. Carter Cellars will gladly replace bottles should the wine be found as damaged as a result of a wine flaw from our perspective. Improper customer strorage or perosnal tasters are not considered wine flaws. Please do not pour out the wine, place the cork back in the bottle and call 707-445-0311 or email info@cartercellars.com

Cancelled Orders or Refused Shipments:

Orders that are shipped and refused by the customer or returned by the shipping company as “unable to deliver” will be credited the cost of the product minus any and all shipping and credit card charges.

 

Additional EU/GDPR Disclourses

Data controller of your information submitted through our website:

Carter Cellars generally acts as the data controller of your information submitted through our website. If you are situated in the EU and have any complaints regarding our privacy practices as data controller, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate the chance to deal with your concerns before you approach your Supervisory Authority so please contact us in the first instance at info@cartercellars.com or 001-707-445-0311. If you are situated in the EU and have a complaint, please contact our privacy manager at info@cartercellars.com.

Provision of personal data and failure to provide personal data:

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we will not be able to provide services to you. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at info@cartercellars.com. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Collection of personal data from third party sources:

We also collect personal data about you from various third parties and public sources. While we try to avoid it, some of our plugins and links may collect data

Withdrawing your consent:

If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time by contacting us at info@cartercellars.com. Upon request your data will be deleted to for all websites within our control.

 

Additional California Disclosures

California Prop 65 Warning:

WARNING: Drinking Distilled Spirits, Beer, Coolers, Wine and Other Alcoholic Beverages May Increase Cancer Risk, and, During Pregnancy, Can Cause Birth Defects. For more information go to www.P65Warnings.ca.gov/alcohol.

California Privacy:

If you are a California resident this section applies to you. Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personally identifiable information, such as name, email address and mailing address and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us at info@cartercellars.com or 707-445-0311. If you do not want your personally identifying information shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by sending an email to us at info@cartercellars.com.