Refund policy

Refund Policy

Every bottle we ship is inspected before it leaves the winery. If a bottle arrives damaged, or you believe a wine is flawed (corked or otherwise compromised), contact us within 30 days of delivery at tasting@cartercellars.com and we will replace the bottle or refund your purchase — whichever you prefer. We stand behind our wines.

Because wine is a perishable, age-controlled product, we cannot accept returns for any other reason once an order has shipped. Orders cancelled before shipment are refunded in full.

If a shipment is returned to us after multiple delivery attempts, we will contact you to arrange reshipment; carrier reshipment fees may apply.